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5/5
June 3, 2026
My Agent Anthony and his staff are what makes progressive look good. I give all of our appreciation to them.
5/5
June 3, 2026
I really felt happy, confident, and not alone to try understand the policy, they helped me through it all , to make sure I understood everything. And I absolutely did understand and I greatly appreciate their kindness,care,and respect
5/5
June 9, 2026
Progressive web-site is EASY to navigate and pay on line. Their call center is AMAZING as well. They were very kind and understanding and treated me with RESPECT.
5/5
June 3, 2026
The agent made me feel like we have known each other forever. Very easy to talk with.
5/5
June 5, 2026
Progressive you have a gem on you hands as far as professionalism and courteousness with your employee Derril Sorrows ( sorry if I spelled that wrong) one of the most patient and at ease persons I've talked to in a while. There was zero confrontation, he made the whole ordeal today very pleasant. As far as progressive itself, I feel like I was taken advantage of and my rates went up without my knowledge followed by conversations with other customer service reps that were less than satisfactory (information deliberately not documented, thank goodness for recordings) some even threatening.
5/5
June 2, 2026
The people that you have working for you are very articulate-knowledgeable and you can tell they like their employer by the respect given to the new client. I have appreciated each and every encounter. Thank you.
5/5
June 8, 2026
Very well organized business and platform. All customer support staff have been very happy,friendly and thorough with the work that they do
5/5
June 6, 2026
I appreciate the rep I had that walked me through each step and letting me know in the future what my other options will be for more coverage rather home or bikes etc. I can say when I didn't understand I asked if he could explain it the gentleman did very well and look forward to getting more and better coverage down the road.
5/5
June 6, 2026
I appreciate the rep I had that walked me through each step and letting me know in the future what my other options will be for more coverage rather home or bikes etc. I can say when I didn't understand I asked if he could explain it the gentleman did very well and look forward to getting more and better coverage down the road.
5/5
June 9, 2026
The person that helped us on the phone was very knowledgeable and made the process easy
5/5
June 5, 2026
I've had two conversations with real people and they were both lovely and knowledgeable.
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